Terms

These terms apply to otherweek.com and the Other Week app. Where a clause is numbered, cite the number.

Contents

1. The short version
2. Who provides Other Week
3. These terms, and when they apply
4. Who may use Other Week
5. The words we use
6. Your account
7. A family has two households with equal rights
8. When the two of you disagree
9. Other Week is free today
10. What Other Week is not
11. Records, consents and the record export
12. Child maintenance
13. Accuracy: the schedule is what you typed
14. Child links
15. Carers and other people’s details
16. Acceptable use
17. The message thread
18. Reporting content and making a complaint
19. Calendars you connect
20. The assistant
21. Notifications
22. Availability
23. Suspension, termination and ending your account
24. Your content, our software
25. Our responsibility to you
26. Your personal data
27. Changes to these terms
28. Other things you should know
29. Preview service: use it with care

1. The short version

This section is a summary of what follows, and it is part of these terms. Sections 2 to 29 give the detail. If anything here reads differently from those sections, those sections are what applies.

Other Week is a free preview tool for separated parents. It is still being tested and improved. It may contain bugs, change without notice or be unavailable. It holds the arrangement you and the other parent typed into it, and it shows both of you the same thing.

It is not a lawyer, not a mediator and not a court. Nothing it produces is a court order, and nothing you agree in it stops either of you going to court or to the Child Maintenance Service.

Both parents have the same rights over shared family content. If you disagree with each other about what should be in the calendar, we will not decide it for you.

Do not use the message thread to harass, threaten or abuse the other parent. If you do, we may end your access.

2. Who provides Other Week

2.1 Other Week is provided by the individual who operates it, in a personal capacity. There is no company yet. A private company limited by shares, registered in England and Wales, is intended to take Other Week over; until it has been incorporated and the service and its data have been transferred to it, the person who runs Other Week is personally the provider under these terms and is personally the data controller for everything in it. When the company exists, its name, its registration number and its registered office will be published in this section and we will tell you under section 27. In these terms “we”, “us” and “our” mean whoever is the provider at the time.

2.2 Contact details are missing, and that is a gap. Regulation 6 of the Electronic Commerce (EC Directive) Regulations 2002 requires a service provider to make its name, its geographic address and its electronic contact details easily and permanently accessible. No email address and no postal address are published here yet. Several things in these terms tell you to write to us: reporting content under section 18, asking for your account to be deleted under clause 23.1, telling us someone else has got into your account under clause 6.2. All of those need an address, and until one appears in this section you should treat that route as not yet open. This has to be fixed before these terms can be relied on.

2.3 “You” means the person who has an Other Week account and agrees to these terms.

3. These terms, and when they apply

3.1 These terms are a contract between you and us. They apply when you create an account, accept an invitation to join a family, or use Other Week in any other way.

3.2 If you do not agree to these terms, do not use Other Week.

3.3 Our privacy notice explains what we do with personal data. It is not part of this contract, but it is part of the picture, and you should read it before you put anything about your children into the app.

3.4 If any part of these terms is found by a court to be unenforceable, the rest of them continue to apply.

4. Who may use Other Week

4.1 You must be 18 or over to have an Other Week account.

4.2 Accounts are for adults who either:

• (a) have parental responsibility for a child in the family, within the meaning of section 3 of the Children Act 1989; or
• (b) have been invited to the family by someone who does, for example a grandparent or a childminder who needs to see the schedule.

4.3 Children do not have accounts. There is no sign-up for a child, no password for a child, and no way for a child to write anything into Other Week. Section 14 explains the one thing a child can be given, which is a read-only link.

4.4 You must not create an account for someone else, or let someone else use your account.

4.5 If a court order restricts your contact with the other parent or with a child, it is your responsibility to know what the order says and to keep to it. Other Week does not know about your order and cannot enforce it. Section 2(8) of the Children Act 1989 means parental responsibility does not entitle you to act in a way that is incompatible with a court order.

5. The words we use

Family. One record covering the children, both homes and the arrangement between them. Everything shared lives in a family.

Household. One of the two homes in a family. A household has a name you choose and a colour.

Member. An adult with an account who belongs to a family. A member usually belongs to a household.

Editor. A member who can read and write everything shared, and who can propose, agree and decline changes to the schedule. Parents are editors.

Viewer. A member who can read shared content and cannot change it. This is the role for someone like a grandparent or a childminder who needs to see the week.

Child. A child named in the family. A child is not a member and has no account.

Carer. A named person who is not a parent and who looks after the children, for example a grandmother or a childminder. A carer is a name and a phone number stored in the family so both homes can see who has the children and reach them. Adding someone as a carer does not give them an account.

Child link. A read-only web address, created by a member, that shows one named child their own next seven days. Section 14.

Change request. A proposal from one household to the other to move named days or to replace the repeating pattern. It has a status: proposed, agreed, declined, countered or withdrawn.

Record export. A document you can generate covering changes to the schedule over a period you choose. Section 11.

Shared content. Anything in the family that both households can see: the pattern, day changes, shared events, expenses, tasks, messages, school terms, links, carers and the children themselves.

Private content. Anything marked private to a household, private to you, or shown to others only as a busy block. A calendar feed you subscribe to is private to you by default, and the other household is not told it exists.

6. Your account

6.1 We use a third party, Clerk, to handle sign-in. Your email address and name are held there as well as by us.

6.2 Keep your sign-in details to yourself. Tell us if you think someone else has got into your account. Clause 2.2 explains that there is no published address for that yet.

6.3 You are responsible for what is done through your account.

6.4 Some pages in Other Week work without signing in, because they are reached through an unguessable link rather than a password. Those are your personal calendar feed address and any child link you create. Anyone who has the link can see what it shows. Treat those addresses as private, and revoke one in Settings if it goes somewhere you did not intend.

7. A family has two households with equal rights

7.1 The two households in a family are equal. Neither is the owner of the family. Neither can be demoted, removed or locked out by the other.

7.2 Every editor can create, change and delete shared content. That includes content the other household created. This is deliberate. A shared calendar in which one parent can overrule the other is not a shared calendar.

7.3 Every change to shared content is recorded with who made it and when, and with what the content looked like before and after. Both households can see that record.

7.4 Whose nights a day is cannot be changed unilaterally in the ordinary flow. It is changed through a change request that the other household agrees, declines or counters.

7.5 Private content is not shared. The other household cannot see the content of an event you marked private or mine, and is not told that a calendar feed you subscribed to exists.

8. When the two of you disagree

8.1 We are not a referee. We will not decide between the two of you about what should be in the calendar, who is right about a date, whether an expense was fair, or who should have the children on a particular day.

8.2 We will not delete, restore, hide or change shared content because one of you asks us to and the other has not agreed. The exceptions are in clause 8.3.

8.3 We will act on a request about content without both of you agreeing where:

• (a) we are required to by law, including by a court order made against us or a valid request from a regulator;
• (b) the content is illegal, or breaks the acceptable use rules in section 16; or
• (c) we are required to act under data protection law, and acting does not override the other person’s own rights. Our privacy notice explains how we handle a request to see or delete data that sits in a shared family record.

8.4 A court order made between the two of you binds the two of you. It does not bind us and we will not usually know about it. If you want us to do something because of an order, send it to us and we will consider it. We may need to tell the other member that we have received it, unless the order or the law says otherwise.

8.5 If you are worried about your safety, do not rely on this section. Contact the police, or a domestic abuse support organisation.

9. Other Week is free today

9.1 Other Week costs nothing. There is no subscription, no trial, no card on file, no payment processor, no advertising and no paid tier.

9.2 Because you do not pay a price for it, the digital content rights in Chapter 3 of Part 1 of the Consumer Rights Act 2015 do not apply to Other Week. That Chapter applies to digital content supplied for a price paid by the consumer, or supplied free with something the consumer did pay for (section 33(1) and (2) of that Act). Section 25 sets out what we are responsible for despite that, including the things no contract term can exclude.

9.3 We may start charging in the future. If we do, we will publish the terms that would apply, we will tell you before any charge applies to you, and you will be asked to agree to it. We will not start charging you for something you are already using without your agreement.

10. What Other Week is not

10.1 Other Week is not legal advice. Nothing in the app, in its wording, in its help text or in anything the assistant says is legal advice. If you need advice about a child arrangements order, a family dispute or your rights, speak to a solicitor.

10.2 Other Week does not make agreements between you legally binding. We do not decide whether something you agreed in the app is a contract, a binding parenting agreement, or nothing at all. That depends on the law and your circumstances, and a court decides it, not us.

10.3 Other Week does not create, vary or replace a court order. If a court has made an order about your children, that order governs. Agreeing something different in Other Week does not change the order. If you want to change an order, you go back to court.

10.4 Other Week is not a mediator. It does not run mediation, it is not a MIAM, and using it does not satisfy any pre-application requirement.

10.5 Other Week is not a safeguarding service. We do not monitor your family for signs of harm. We are not able to intervene. If a child is at risk, contact your local authority children’s services or the police.

10.6 Other Week is not a communication service of record. We do not promise that a message, notification or email will arrive, or arrive on time. Section 21.

11. Records, consents and the record export

11.1 Other Week records things. Recording something is not the same as proving it, and it is not the same as producing a legal document.

11.2 The change history. Every change to shared content is stored with who made it, when, and what it looked like before and after. Both households can see it. We keep it so that a disagreement about what was agreed has an answer. Clause 26.3(c) says how long for, and clause 24.2 explains that deleting something in the app does not delete it from here.

11.3 The record export. You can generate a document covering changes to the schedule across a date range, for example to give to a mediator or a solicitor. It is built from what the two of you put in. We do not certify it, verify it or stand behind it. It is not a witness statement, not a court form and not evidence of anything beyond what was typed into the app and when.

11.4 Consent to a trip abroad. Where a trip is marked as abroad, Other Week can record that one parent said yes, and when they said it. That record is exactly that: a note that somebody pressed a button on a date. It is not a consent letter, not a statutory declaration and not proof of consent.

11.5 Taking a child under 16 out of the United Kingdom without the appropriate consent can be a criminal offence under section 1 of the Child Abduction Act 1984, and the consent you need may include the consent of everyone with parental responsibility or the permission of the court. Do not rely on a tick in Other Week. Get proper consent, in a form a border officer or a court will accept, and take advice if you are unsure.

11.6 We do not promise that any record produced by Other Week will be accepted by a court, a mediator, an airline, a border authority or anyone else.

12. Child maintenance

12.1 Other Week has a shared costs feature. You can record what each household spent and what has been paid back. It is a ledger you both write in. It is not a child maintenance calculation, and it is not a child maintenance agreement.

12.2 Nothing you record in Other Week, and nothing in these terms, stops either parent applying to the Child Maintenance Service or to a court. Section 9(3) of the Child Support Act 1991 says the existence of a maintenance agreement does not prevent any party to it applying for a maintenance calculation, and section 9(4) makes void any provision in an agreement that purports to restrict that right.

12.3 If you want to know what maintenance should be paid, use the Child Maintenance Service or take advice. Do not use the totals in Other Week as the answer.

13. Accuracy: the schedule is what you typed

13.1 Other Week works out which household a child is with on a given day from the repeating pattern you set up and the day changes you agreed. That is arithmetic on your inputs. It is not a statement of fact about where a child is or should be.

13.2 If the pattern is wrong, the schedule is wrong. If a day change was agreed in person and never entered, the app will not know. If a term date was typed from memory, the app will show what was typed.

13.3 We do not check your inputs and we do not correct them.

13.4 Do not use Other Week as the only source of truth for anything that matters, including a handover, a flight, a hospital appointment or a school deadline. Check with the other parent.

13.5 Other Week does not handle handovers. There is no feature that says a handover has happened, is due, or was missed. If a handover matters, arrange it between yourselves.

14. Child links

14.1 A child link is a web address that shows one named child a read-only view of their own next seven days. There is no account, no password and no way to reply.

14.2 Who may create one. Only an editor in the family may create a child link. In practice that means a parent.

14.3 It is the creating parent’s decision and the creating parent’s responsibility. You decide whether your child should have one, whether they are old enough, and who else might end up seeing it. We do not assess that and we cannot.

Section 2(7) of the Children Act 1989 says that where more than one person has parental responsibility, each may act alone in meeting that responsibility. That is the general rule, and it is why the app lets one parent create a link without the other. It is not the whole of the law. The courts have held that some decisions are important enough that a parent should consult the other, or ask the court, before acting alone. Whether giving a child a standing digital surface tied to one parent’s account is one of those decisions has not been decided, and we do not decide it. If it matters to you, take advice from a family solicitor.

If the two of you disagree about whether a child should have a link, we will not take a side, and we will not remove or restore a link because one of you asked and the other did not agree. See section 8. You do not need us to: either editor can revoke a link at any time under clause 14.7, and when one of you does, the other is told.

14.4 What it shows. The child’s own next seven days, and the household names you chose. Nothing else. It does not show money, figures, splits or night counts, change requests, messages between the adults, swap history, the change record, adult names, surnames, addresses, phone numbers, photographs, or anything outside those seven days.

14.5 What it cannot do. There is no form, no button that sends anything and no way for a child to write, reply or react. That is a deliberate limit and we will not remove it. A child link is not a channel between the two of you.

14.6 Anyone with the link can open it. It has no password. If it is forwarded, posted or found, whoever has it sees the same seven days.

14.7 Revoking. Any editor can revoke a child link at any time in Settings. Once revoked it stops working. A revoked link and a link that never existed both return the same “not found” page, on purpose, so that nobody can test addresses to find out whether a family exists.

14.8 We record when a child link was last opened, so that a parent can see whether it is being used. We do not record who opened it.

14.9 We may revoke a child link, or stop the feature, if we believe it is being misused.

15. Carers and other people’s details

15.1 You can store a carer’s name and phone number so both homes know who has the children and can reach them. That is personal data about someone who has not signed up to Other Week and may not know it exists.

15.2 Before you add someone as a carer, tell them. Tell them their name and number are in a shared calendar, that both parents can see them, and where to find our privacy notice, which explains what we do with their details and how they can ask us to remove them.

15.3 The same applies to anyone else you name in free text: a childminder, a teacher, a new partner, a doctor. Only put in what is needed to run the arrangement.

15.4 A carer’s details are visible to both households. If there is a reason someone’s contact details must not reach the other household, do not put them in Other Week. There is no way to keep a record inside one household, no concept of a confidential address, and no way to mark a member as restricted. Until there is, this warning is the only protection.

15.5 If someone asks us to remove their details from your family, we will consider it under data protection law and we may have to act on it whether or not you agree.

16. Acceptable use

16.1 You must not use Other Week to do any of the following.

• (a) Harass, threaten, intimidate, stalk, abuse or humiliate anyone, including the other parent.
• (b) Send content that is illegal, or that encourages or assists a criminal offence.
• (c) Send content that is grossly offensive, indecent, obscene or menacing, or send a message you know to be false in order to cause distress or anxiety.
• (d) Coerce or control another person, or use the app as part of a course of conduct that is controlling, coercive or economically abusive.
• (e) Contact someone in a way that breaches a court order, an injunction, a non-molestation order or bail conditions.
• (f) Put content about a child in the app that would embarrass or harm them, or that a child should not read.
• (g) Impersonate anyone.
• (h) Upload anything that infringes someone else’s rights, including copyright.
• (i) Try to find, guess or use a calendar feed address, child link or invitation token that was not given to you.
• (j) Probe, scan, overload or interfere with the service, or try to get around its access controls.
• (k) Scrape the service, or use it to build a competing product.

16.2 Sending certain kinds of message is a criminal offence. Sending a letter or electronic communication that conveys a message which is indecent or grossly offensive, for the purpose of causing distress or anxiety, is an offence under section 1(1)(a)(i) of the Malicious Communications Act 1988. The threat limb and the false message limb of that section, at section 1(1)(a)(ii) and 1(1)(a)(iii), together with the defence at section 1(2), were repealed on 31 January 2024 by section 189(2) of the Online Safety Act 2023. What they covered is now in that Act: the false communications offence at section 179, and the threatening communications offence at section 181. Harassment is an offence under the Protection from Harassment Act 1997. Controlling or coercive behaviour in an intimate or family relationship is an offence under section 76 of the Serious Crime Act 2015. Using a calendar app instead of a phone does not change any of that.

16.3 If you break these rules we may remove content, restrict what you can do, suspend you or end your access. Section 23.

17. The message thread

17.1 Other Week has a message thread between the two households. Everything in section 16 applies to it, and this section adds to it.

17.2 The thread is for arranging the care of your children. Use it for that.

17.3 Everyone in the family who is a member can read it. That includes any viewer you invited under clause 4.2(b), such as a grandparent or a childminder. It is not private between the two parents, and it is not deleted when you fall out. If you do not want someone reading the whole thread, do not invite them to the family.

17.4 Messages are stored. Either of you can produce them later, and so can we if we are required to by law. Write on that basis.

17.5 You can turn off notifications, and you can set quiet hours during which nothing buzzes and nothing is emailed. Quiet hours are yours. The other household cannot set them for you and cannot see them. Quiet hours delay notifications. They do not stop messages being sent or stored.

17.6 We do not read the thread as a matter of course. We do not monitor it. We may look at specific content if it is reported to us, or if we have to for legal or security reasons.

17.7 If the other parent is using the thread to harass you, report it under section 18, and consider turning off notifications. If you are frightened, contact the police.

18. Reporting content and making a complaint

This section is our complaints procedure. We treat Other Week as a regulated user-to-user service under section 3(1) of the Online Safety Act 2023, so section 20 of that Act requires a way to report illegal content and content that is harmful to children, and section 21(3) requires these terms to specify the policies and processes that govern how complaints are handled and resolved. This section is written to do that.

How to report something

18.1 Write to us with what you saw, where in the app you saw it, and when. You do not need an account to report something to us, and you do not need to be the person the content is about. Two things about that route are worse than they should be, and you should know both: there is no report button in the app, so reporting is by email only, and clause 2.2 explains that the email address is not yet published. Section 20 of the Online Safety Act 2023 requires reporting to be easy to access and easy to use, including by children where children can reach the service, and neither is true today.

What you can complain about

18.2 You can complain to us about any of the following:

• (a) content on Other Week that you think is illegal;
• (b) content on Other Week that you think is harmful to a child;
• (c) something we did or did not do that you think breaks our duties under the Online Safety Act 2023 or under these terms;
• (d) content of yours that we removed, or a restriction, suspension or termination we applied to you, where you think we were wrong; and
• (e) anything else about the service.

How we handle it

18.3 What we do when we receive a report or a complaint:

• (a) we acknowledge it. We have not set a maximum time for that acknowledgement, which is a gap in this procedure and one we have to close;
• (b) we look at the specific content or decision complained about;
• (c) we decide whether the content is illegal, whether it is harmful to a child, or whether it breaks section 16;
• (d) we take one of these actions: nothing, remove the content, restrict the member, suspend the member, or end their access;
• (e) we tell the person who complained what we decided and why; and
• (f) we tell the member whose content or account it was what we decided and why, unless the law prevents us or telling them at that point would put someone at risk, in which case we tell them as soon as we can.

18.4 Complaints are handled by the operator of Other Week. One person reads them. There is no team and no out of hours cover.

18.5 If you disagree with a decision we made, reply and say so and we will look at it again. There is no time limit on asking. The same person looks at it again, because one person runs Other Week and there is nobody independent here to send it to. If that is not good enough for you, clause 18.8 is the route to Ofcom, and section 26 is the route to the Information Commissioner for anything about personal data.

18.6 We keep a record of every report and complaint, what we decided, and when. Section 23 of the Online Safety Act 2023 requires us to keep records of our risk assessments and of the measures we take, and to review our compliance regularly and as soon as reasonably practicable after any significant change to the service.

18.7 If you think content is a criminal matter, report it to the police as well. Reporting it to us is not reporting it to the police.

18.8 If you are unhappy with how we handled a complaint, you can complain to Ofcom, which regulates services under the Online Safety Act 2023. Ofcom does not resolve individual disputes, but it does use complaints to decide where to look. We are not a member of an alternative dispute resolution scheme and we are not required to be.

18.9 Complaints about what we do with personal data go a different route. Section 26 and our privacy notice explain it.

19. Calendars you connect

19.1 You can point Other Week at a school’s published calendar address, and at your own external calendar addresses such as a work calendar. We fetch what is at those addresses and store the titles, locations, descriptions and dates we find.

19.2 A calendar you subscribe to is private to you by default. The other household cannot see it and is not told it exists. You can choose to show it to the family as a busy block with no detail, or in full.

19.3 You must only connect a calendar you are entitled to use. If your employer’s calendar contains confidential or personal information about other people, connecting it puts that information into Other Week. Choosing to connect it is your decision. What happens to it once it is in our database is ours: we are the data controller for it and data protection law applies to us for it, whatever this clause says.

19.4 We do not control what a school or any other publisher puts in its calendar, and we do not check it. If a school moves an INSET day and does not update its feed, Other Week will show the old date. The school and any other publisher are not our subcontractors and we are not responsible for what they publish.

19.5 We may stop fetching a calendar that is unavailable, malformed, very large, or that we have reason to think should not be there.

20. The assistant

20.1 Other Week had an assistant you could ask questions about your family’s calendar. It is switched off. It is not available to you, it is not part of what we provide, and nothing about your family is sent to Anthropic or to any other AI provider.

20.2 While it was available, using it sent your family’s calendar content to Anthropic, which operates the Claude models. That could include entries and free text you or the other parent wrote about your children, including their health appointments. None of that happens now.

20.3 It was switched off because sending a child’s health data to an AI provider needs a condition under Article 9 of the UK GDPR and we do not have one. Our privacy notice sets out the position in full, and sets out the four things that would all have to be true before the assistant came back: a condition for sending special category data, data processing terms that someone has read and signed, an identified mechanism for transferring data to the United States, and an opt-in that both parents in a family have agreed to. None of the four exists today.

20.4 We say nothing here about how long Anthropic keeps what was sent to it, or about whether it was used to train models. Both are facts that live in a contract nobody has read, and we will not tell you something we have not checked.

20.5 If we switch the assistant back on, we will tell you before it is available to you and we will say what changed. Anything it produced would be a draft you confirm, never a change we make on your behalf.

21. Notifications

21.1 Other Week can send you emails and push notifications. You choose which, per type, in Settings. You can turn all email off with one switch.

21.2 Push notifications are sent only if you turn them on. Turning them on stores a subscription on your device, which regulation 6 of the Privacy and Electronic Communications (EC Directive) Regulations 2003 covers, and we treat the whole of it as your consent. You can withdraw that consent at any time in Settings. We do not rely on any other basis for sending push notifications, so when you withdraw it, they stop.

21.3 Push notifications go through your browser or device maker’s push service, which means Google, Mozilla or Apple depending on what you use. We do not control those services, and they are not acting for us when they deliver a message to your device.

21.4 We do not promise a notification will arrive, or arrive on time. Push services drop messages, phones are off, and email lands in spam. Do not rely on a notification to know about a handover, an appointment or a change.

21.5 Quiet hours delay notifications to you. By default they run from 21:00 to 07:00 in your family’s time zone. You can change them or turn them off. They are set by you and only by you.

21.6 Notifications are about the service and your family’s activity in it. If we ever want to send you marketing, we will ask you first, as regulation 22 of the Privacy and Electronic Communications (EC Directive) Regulations 2003 requires.

22. Availability

22.1 We do not promise that Other Week will be available. There is no uptime commitment, no service level agreement and no credit if it is down.

22.2 It may be unavailable at any time, with or without notice, including for maintenance, for a change we are making, or because something we depend on has failed.

22.3 We may change how Other Week works, add features, and remove features. If we remove something you rely on, we will try to tell you first. We do not promise a notice period.

22.4 We may stop providing Other Week altogether. If we decide to, we will tell you by email to the address on your account before we stop. We have not yet fixed the minimum notice you would get, and we will publish it in this clause when we do. Until then, do not assume it is long.

22.5 Getting your data out. There is no button that exports your family’s data. What exists today is the record export in clause 11.3, which covers changes to the schedule over a date range, and your personal calendar feed address, which carries your events into another calendar app. Neither is a copy of everything. If you want one, ask us and we will put it together by hand. Where you are asking under Article 15 or Article 20 of the UK GDPR, our privacy notice explains what we can and cannot give you out of a record that is also the other parent’s.

22.6 You need a device, a browser and an internet connection. Those are yours to sort out and to pay for.

23. Suspension, termination and ending your account

Ending it yourself

23.1 You can stop using Other Week at any time. There is no delete button in Settings. To have your account deleted, ask us, and the operator does it by hand. Where you ask under Article 17 of the UK GDPR, Article 12(3) gives us one month to respond, and we may extend that by two further months where the request is complex, in which case we tell you within the first month.

23.2 When we act on that request we remove you as a member, and with you go your sign-in, your notification settings, your calendar feed address and any calendar you subscribed to privately. We do not delete the family, and we do not delete the shared content you created, because the other parent and the children’s schedule are built from it.

23.3 If you want shared content deleted as well, both of you have to agree, or you have to make a request under data protection law. Our privacy notice explains how we handle a deletion request that touches a shared record, and why we may not be able to grant it in full.

23.4 There is no way for a member to leave a family in the product today, and nothing deletes a family that nobody uses. A family stays in the database until somebody asks us to remove it. We have not set a period after which a dormant family is deleted. Article 5(1)(e) of the UK GDPR requires one, and “until somebody asks” is not a period.

Us ending it

23.5 We may suspend or end your access if:

• (a) you break these terms, and in particular section 16;
• (b) we are required to by law or by a court;
• (c) we reasonably believe your use puts someone at risk; or
• (d) we stop providing Other Week under clause 22.4.

23.6 We will tell you why, and where the breach can be put right we will give you a chance to put it right. Where the reason is serious, including a threat to someone’s safety, we may act first and tell you afterwards. We will not withhold the reason altogether unless the law prevents us from giving it or giving it would put someone at risk, and where that is why, we will tell you as soon as it stops being true. Clause 18.3 says the same thing about a decision we make on a report.

23.7 If we end your access, the other household keeps theirs, and the family and its shared content continue.

23.8 You can ask us to look again at a suspension.

What survives

23.9 Sections 10, 11, 12, 24, 25, 26, 28 and 29 continue to apply after your access ends.

24. Your content, our software

Your content

24.1 What you put into Other Week stays yours. We do not claim ownership of it.

24.2 You give us permission to store it, copy it, transmit it, display it to the people in your family who are entitled to see it, back it up, and process it as needed to run the service and to keep it secure. That permission covers the suppliers we use to run Other Week, which our privacy notice names. It is limited to running the service. It ends when the content is deleted, with two exceptions: backups, which age out, and the change record described in clause 11.2, which keeps a copy of what the content looked like before and after every change, for as long as clause 26.3(c) says. Deleting something in the app does not delete it from the change record.

24.3 We do not use your content for advertising, and we do not sell it. There is no advertising in Other Week and no third party is given your content for their own purposes.

24.4 You confirm that you are entitled to put in what you put in, including anything about the other parent, your children, a carer or anyone else you name.

Our software

24.5 Other Week, its software, its design, its name and its wording are ours, or are used by us with permission. Copyright arises under the Copyright, Designs and Patents Act 1988 without registration.

24.6 You may use Other Week for your own family. You may not copy it, sell it, rent it, reverse engineer it beyond what section 50B or 50BA of the Copyright, Designs and Patents Act 1988 permits, or use its name or branding without asking.

24.7 If you send us feedback or a suggestion about Other Week itself, we may use it to improve the service without owing you anything for it. That covers feedback about how Other Week works. It does not cover anything else you send us, and it does not transfer any other rights you have. Do not send us material you want to keep or be paid for.

25. Our responsibility to you

25.1 Read this section carefully. It sets out what we are responsible for and what we are not. It is written for consumers. We treat everyone using Other Week as a consumer, including a childminder or anyone else invited as a viewer, and we will not argue that you are not one in order to reduce your rights.

What we can never exclude

25.2 Nothing in these terms limits or excludes our liability for:

• (a) death or personal injury caused by our negligence. Section 65(1) of the Consumer Rights Act 2015 says a trader cannot exclude or restrict that liability by a contract term or a consumer notice;
• (b) fraud or fraudulent misrepresentation;
• (c) anything else that the law does not allow us to limit or exclude.

25.3 If a term of this contract were found to be unfair under Part 2 of the Consumer Rights Act 2015, it would not bind you, and the rest of the contract would continue to apply so far as it can without that term (section 67 of that Act).

What we are responsible for

25.4 If we fail to use reasonable care and skill in providing Other Week, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. Loss or damage is foreseeable if it is obvious that it will happen, or if at the time you started using Other Week both of us knew it might happen.

25.5 These terms do not cap our total liability to you. No figure has been set, and until one is published in this clause none applies. If we ever set one it will appear here and section 27 governs how we tell you about it, and it could never apply to clause 25.2 or to clause 25.6.

25.6 Other Week is free digital content that is generally available without payment, so the quality rights in Chapter 3 of Part 1 of the Consumer Rights Act 2015 do not apply to it, because of section 33(1) and (2) of that Act. Section 46 of that Act does still apply, because section 33(8) says that section 33, apart from subsection (4), does not limit the application of section 46. So if Other Week damages your device or your other digital content, and the damage would not have happened had we used reasonable care and skill, we will repair the damage or compensate you for it.

What we are not responsible for

25.7 We are not responsible for:

• (a) what the other parent does, says, writes or decides, in Other Week or anywhere else;
• (b) the accuracy of anything you or the other parent typed in, including patterns, dates, times, pick-up and drop-off notes, expenses and messages. Section 13;
• (c) the outcome of any disagreement, mediation, court proceedings or arrangement between the two of you;
• (d) any decision you take in reliance on Other Week, including a decision about where a child should be;
• (e) a missed handover, appointment, flight, deadline or event;
• (f) content published by a school or by any other calendar you connect. Section 19; or
• (g) loss or damage that was not foreseeable.

What we do not promise

25.8 These are things Other Week does not undertake to do. They are not exclusions of our liability for failing to use reasonable care and skill, and clause 25.4 still applies to that.

• (a) Delivery. We do not promise that a notification, email or push message will arrive, or arrive on time, or arrive outside your quiet hours. Section 21.
• (b) The assistant. We do not promise that the assistant is accurate. It can misread a date, miss an entry or invent one. It is switched off today. Section 20.
• (c) Links you share. A calendar feed address and a child link work for whoever holds them, because they have no password. We do not promise anything about what happens to one after you have shared it, forwarded it or posted it somewhere. Keeping the addresses themselves hard to guess is our job, not yours, and clause 25.4 applies to it.
• (d) Fitness for a purpose you have in mind, including use as evidence, as a record for a court, or as the sole record of a parenting arrangement.

25.9 Backups. We take backups so that we can bring the service back after a failure. They are for running Other Week, not a backup service for you, so keep your own copy of anything you would be upset to lose. If we lose your data because we failed to use reasonable care and skill, clause 25.4 applies and we are responsible for the foreseeable consequences.

26. Your personal data

26.1 What we do with personal data is set out in our privacy notice. Read it. It is more important than this document.

26.2 We handle personal data in line with the UK GDPR and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025, whose main data protection provisions came into force on 5 February 2026.

26.3 Other Week holds a shared record about two adults and their children. That has consequences you should understand before you use it:

• (a) if you ask us for a copy of your data, the copy may include things the other parent wrote, and we may have to redact it to protect them;
• (b) if you ask us to delete your data, we may not be able to delete everything, because the same records are the other parent’s data too and are what the schedule is built from; and
• (c) the change record is kept for a long time, so that a disagreement about what was agreed has an answer. How long is in the table at clause 26.4, and it has not been settled.

26.4 Retention periods are not set. Article 5(1)(e) of the UK GDPR requires a period for each of these, and today the change record is kept with no expiry, which is not a period. This is the state of it, and the privacy notice will carry the same figures once they are decided.

26.5 The privacy notice explains all of this properly, including how to complain to us and to the Information Commissioner’s Office. Section 164A of the Data Protection Act 2018, inserted by section 103(2) of the Data (Use and Access) Act 2025, requires us to have a route for a data protection complaint, to acknowledge it within 30 days and to respond without undue delay. That is a separate route from the complaints procedure in section 18.

27. Changes to these terms

27.1 We may change these terms for any of these reasons, and not for others:

• (a) to reflect a change in the law, in regulatory guidance, or in a regulator’s or a court’s decision;
• (b) to reflect a change in how Other Week works, including a feature we have added, changed or removed;
• (c) to reflect a change in a supplier we depend on to run the service;
• (d) to make the terms clearer or to correct a mistake in them, without changing what they mean; or
• (e) to improve the security of the service or the safety of the people using it.

27.2 If a change is minor, for example fixing a typo or a broken link, we will make it and update the “Last updated” date at the top.

27.3 If a change materially affects your rights or what you can do, we will tell you by email to the address on your account before it takes effect, and we will say what has changed and why. We have not yet fixed how much notice you get, and we will publish it in this clause when we do.

27.4 If you do not want to accept a material change, tell us before it takes effect and ask us to close your account under clause 23.1, and we will. Continuing to use Other Week after it takes effect means you accept it.

27.5 We keep the previous versions and will provide one on request.

28. Other things you should know

28.1 We may transfer this contract. If Other Week is sold or transferred, we may transfer this contract to the buyer. We will tell you if that happens, and your rights under it will not be reduced. You can end your account if you do not want to continue.

28.2 You cannot transfer your account. Your account is yours.

28.3 Nobody else has rights under this contract. This contract is between you and us. No other person has any right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

28.4 Delay is not waiver. If we do not insist on something straight away, or delay in taking action, that does not mean we have given up the right to do it later.

28.5 These terms are the whole agreement about your use of Other Week. The privacy notice is not part of this contract, as clause 3.3 says: it tells you what we do with personal data. This clause does not limit any liability for fraudulent misrepresentation, and it does not affect any statement we made that you relied on where relying on this clause to exclude it would be unfair under Part 2 of the Consumer Rights Act 2015. Section 62 of that Act, not section 3 of the Misrepresentation Act 1967, is the test that applies to a consumer contract, because section 3(2) of that Act says it does not apply to a term in a consumer contract.

28.6 Time limits. The general time limit for bringing a claim in contract is six years from the date of breach, under section 5 of the Limitation Act 1980. Nothing in these terms shortens it.

28.7 If something happens to the operator. Other Week is run by one person, and it holds a day-by-day record of where named children sleep, meant to run for years. Nothing is in place today that says what happens to the service, or to your family’s record, if that person dies, becomes unable to run it, or stops. That is an unanswered question and not a comfortable one. We will say what the answer is in this clause once it has been decided.

29. Preview service: use it with care

29.1 Other Week is an early preview, not a finished or guaranteed service. We are testing it with real families and improving it as we learn. Features may change, disappear or stop working, and the service may contain mistakes or be unavailable.

29.2 Use Other Week with care and at your own risk. Do not use it as your only record of a parenting arrangement, handover, appointment, deadline or anything else that matters. Keep your own copy and check important details directly with the other parent or the relevant professional.

29.3 Other Week is not an emergency service, legal advice, mediation or a substitute for a court order. You remain responsible for the decisions you make and for checking that the information you rely on is accurate and current.

29.4 This preview warning does not remove any consumer right or any responsibility that the law says cannot be excluded. These terms are governed by the law of England and Wales, while any mandatory protection given by the part of the UK where you live still applies. Other Week is built for families in the United Kingdom and is not offered to people outside the UK.